Customer Service Executive - German in Berlin

  • Company: Booking.com
  • Job Location: Berlin - Germany
  • Date: April 27, 2017 02:00
  • Employment Type: contract
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. 24/7. All year round.

Job description

Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. 24/7. All year round.

Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests. We’re looking for someone who can turn a frown upside-down, any time of the day, any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveller.

The Customer Service teams work hard to ensure everyone has a memorable trip. That means committing to a rotating shift pattern, totalling a 40 hour week. We’ll also ask you to work the occasional weekend shift. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Berlin.

B.responsible for…

  • Liaison between guests and accommodations: modification of reservations, travel assistance, handling special requests and complaints
  • Always assuring a high level of customer service
  • Confident communication over the phone and via email
  • Positive team participation in various projects within the department

Job qualifications

B.skilled. Our Customer Service Executives…

  • Have excellent communication and problem-solving skills,
  • Take responsibility and ownership
  • Are passionate about helping guests,
  • Fluent in both written and spoken English and German,
  • Available full-time (40 hours per week) and flexible in work schedule
  • Have a valid work-permit for Germany 

B.offered…

  • Full time, 3-4 weeks paid training- no previous experience needed!
  • Invites to regular social events.
  • Discount on Booking.com for yourself, friends and family.
  • International working environment
  • Premium pay for hours worked during evenings and weekends
  • Convenient and modern office location in Berlin
  • 25 holidays per year (on full-time basis)
  • Free meal and snacks every day     
  • Work schedule provided 4-6 weeks in advance

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