City Host for Krakow

  • Company: JayWay Travel
  • Job Location: Krakow - Poland
  • Date: March 19, 2018 09:29
  • Employment Type: contract
  • Experience: junior
  • Job Functions:

    Customer Service

Job summary

We are looking for a dedicated and enthusiastic person based in Krakow to join our team full-time for the duration on the 2018 tour season (mid March till end of October) to carry out the following responsibilities. Please note we are ideally looking to make these positions long term (full year employment) so there is an option to continue beyond October but this will depend on performance over the first season.

Job description


  • Welcoming our guests upon arrival in the city
  • Communicating with our local partners (hotels, tour and transfer providers)
  • Preparing our guests for their trip before arrival
  • Making bookings for the various services that make up a guest's trip
  • Being available by phone to guests (who we provide with a local cellphone) from morning to evening
  • Keeping updated on events taking place in the region
  • Providing activity and dining recommendations (and making reservations)
  • Building on our internal destination knowledge, which is shared with guests
  • Writing or researching content for our blog and social channels, including shooting videos
  • Customer service duties including guest feedback
  • Assisting with company marketing projects

What you’ll get

  • An attractive salary with commission
  • iPhone and MacBook to use
  • Tips from guests
  • Regular European travel (two team meetings a year as well as other opportunities for research trips)

Job qualifications

  • Very good written and spoken English
  • Native-level Polish
  • Thorough knowledge of and a passion for your city, country and ideally good knowledge of neighboring countries
  • Enthusiasm about leisure and travel in general
  • Flexibility in working hours
  • Impeccable time-keeping and organisational skills

As we do not have a legal entity in Europe (we are a US corporation) you would beed to be self-employed and able to issue us a monthly invoice for payment