German Speaking Customer Support Representative

  • Company: Kpax Marketing Online Ltd
  • Job Location: Limassol - Cyprus
  • Date: July 24, 2018 11:46
  • Employment Type: permanent
  • Experience: Any
  • Job Functions:

    Customer Service

Job summary

Live and work in beautiful sunny Cyprus!
Tired of rain and grey weather? Ready for an adventure abroad? Join our young and dynamic team in Limassol, Cyprus! Kpax Marketing is one of the largest marketing and customer support companies in Cyprus, and we are looking for German speaking talents. We offer a fantastic opportunity with great salary and benefits!

Job description

Benefits of living and working in Cyprus

- Sun 350 days a year

- 0% Income Tax up to €19,500 / year

- Member of EU

- Direct flights to German cities

- Large expat community

 About Limassol

- The second largest city in Cyprus

- Beach in the middle of the town centre

- Vibrant nightlife


Job Description

- Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.

- Open and maintain customer accounts by recording account information

- Resolve product and service problems by clarifying the customer’s complaints, determine the cause  of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

- Contributing to team effort by accomplishing related results as needed

- Manage large amounts of incoming calls, emails and chats

- Identify and assess customer’s needs to achieve satisfaction

- Follow communication procedures, guidelines and policies

- Go the extra mile to engage customers 

- Further in-house training is provided by the company.

Job qualifications

- Fluency ın German language

- Proven customer support experience will be considered as an advantage but not necessary as company provides full in-house training 

- Strong phone contact skills ad active listening

- Customer orientation and ability to adapt and respond to different types of characters

- Computer literacy

- Good communications/public relations skills.

- Ability to work shifts.Ability to work both alone and as part of a team essential

We are offering an excellent work environment and an attractive package, with many benefits and perks such as:

  • Excellent salary

  • Relocation package: Flights, transportation and free accommodation for 2 weeks

  • Monthly rent allowance

  • Paid flight home twice per year

  • Monthly bonuses on performance

  • Yearly Bonus

  • Full medical insurance

  • Free gym subscription

  • Referral bonus for new colleagues

  • Exciting company activities

We will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!