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Posted 15 June, 2019

IT Service Management Consultant

Talent Spa
Gerrards Cross, Buckinghamshire SL9 0BG Full Time
Reference: BH/NexCon-2976.3370475

IT Service Management ConsultantLocation: Gerrards Cross/SloughSalary: £30 - £45K per annum (depending on experience) plus utilisation bonusHours: 37.5...

IT Service Management Consultant

Location: Gerrards Cross/Slough

Salary: £30 - £45K per annum (depending on experience) plus utilisation bonus

Hours: 37.5 hour working week

Job type: Permanent

Our client was founded over 5 years ago, to bring many years of IT Service Management knowledge and experience into the modern digital age; improving the delivery and automation of IT services for business and the digital workplace experience.

They are now looking to recruit for several customer facing roles in their fast growing Nexthink Practice; to consult, deploy, manage and support Nexthink implementations and customers.

Nexthink is the global leader in Digital Employee Experience and allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience through a combination of real-time analytics, automation and employee feedback across all endpoints.

Responsibilities of the IT Service Management Consultant:

Analysis of the customer needs, goals, strategic plans in order to advise the best use of Nexthink;

  • Planning and delivering the deployment of the solution; including the installation and configuration of the server and reporting components in line with the agreed architecture;
  • Identifying and delivering against agreed use cases so that Nexthink is successfully operationalized inside of the client organization;
  • Providing guidance and best practice to the customer for a centre of excellence in order to operate the Nexthink platform and maximise value including their Managed Services Centre
  • Preparing all client facing and internal deliverables that are technology related;
  • Acting where necessary as the lead consultant for the project and performing project management roles
  • Following up with the customers to ensure the solution is well implemented, and successfully used by the customers.
  • Write Services documentation
  • Contribute to their Online Customer Community by publishing articles, posts, etc

Requirements of the IT Service Management Consultant:

  • Minimum of 3 years of experience in a consulting/project position
  • Extensive technical knowledge across a broad spectrum (especially IT Service Management related)
  • Background or exposure to ITSM environments and ITIL®
  • Background in IT Support/ServiceDesk leadership
  • Good troubleshooting skills
  • Exposure to Digital Transformation projects, preferably End-User related
  • Exposure and awareness of cloud deployments (e.g. Architecture, Security (SSO), API’s)
  • Good knowledge of IT operations
  • Ability to quickly learn new technologies in an unsupervised environment
  • Ability to articulate business value to senior stakeholders
  • Ability to collect customer feedback, understand customer pain points, devise suitable solutions
  • Excellent communication, customer facing and teamwork skills
  • Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
  • Enthusiasm
  • General awareness of the current industry security standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)
  • Excellent knowledge of Microsoft Windows clients and applications
  • Practical knowledge of SQL DB Technologies
  • Knowledge of ITIL® beneficial

Benefits of becoming the IT Service Management Consultant:

  • Career Development industry recognised accreditations and training
  • All forms of training provided (1 to1, classroom, on line)
  • 25 days holiday + bank holidays
  • Utilisation bonus
  • Contributory pension scheme

If you feel like you meet the above criteria for the IT Service Management Consultant and Product Specialist, then please apply now!

This listing expired on 15 Jul. Applications are no longer accepted.

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