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Posted 22 May, 2019

Travel Retail - Kilian - Fragrance Specialist - Heathrow Terminal 4, London - 40 Hours / 5 Days - Full-Time, Permanent

The Estee Lauder Companies
Heathrow, GBR Full Time

**Travel Retail - Kilian - Fragrance Specialist - Heathrow Terminal 4, London - 40 Hours / 5 Days - Full-Time, Permanent** **Brand:** ...

**Travel Retail - Kilian - Fragrance Specialist - Heathrow Terminal 4, London - 40 Hours / 5 Days - Full-Time, Permanent** **Brand:** Kilian **Description** MAIN RESPONSIBILITIES + Perfume Advisor is responsible for achieving sales goals and developing lasting client relationships by providing the highest level of customer service and complying with all company policies and procedures. + Ensure all customers are offered the highest level of customer service. + Relate and link sales to maximize basket opportunities with a strong focus on KPIs. + Build lasting customer relationships and loyalty through active use of CRM program. + Handle all customers concerns quickly and efficiently to ensure customer satisfaction + Participate in all relevant training and development seminars, programs and meetings as directed by the brand or the department store in order to maintain a thorough knowledge of brand heritage and products specificities. + Ensure product presentation is always of a high standard, in line with the brand merchandising guidelines. + Ensure achievement of quantitative and qualitative targets in compliance with the brand guidelines, while referring to both the Counter Manager and Retail Manager. + Comply with all procedures relating to stock control. **Qualifications** DESIRED SKILLS + Proven ability to achieve sales goals and maximize spending opportunities. + Ability to quickly learn new procedures and processes. + Highly motivated, enjoy working in highly competitive, fast-paced environment. + Demonstrated ability of working within a team to achieve common sales goals. + Knowledgeable and enthusiastic about cosmetic and perfume trends. EXPERIENCE + High school degree or equivalent. + Previous experience within the luxury sales industry would be an advantage. Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. **Job:** Retail - Store **Primary Location:** Europe, Middle East, Africa-GB-ENG-Heathrow **Job Type:** Standard **Schedule:** Full-time **Shift:** Variable **Job Number:** 196223 We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

This listing expired on 21 Jun. Applications are no longer accepted.

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