Customer Service
- Location
- England, Northamptonshire, Crick
- Salary
- £9.00 - £11.00 per hour + + Holiday Pay
- Posted
- 13 Nov 2019
- Closes
- 20 Nov 2019
- Ref
- 11379A
- Contact
- Northamptonshire Jobs
- Job Title
- Credit Controller
- Category
- Accountancy Practice
- Contract Type
- Permanent
- Hours
- Full Time
11379 - Interim Customer Service Job Spec
Location: North-West Northamptonshire
Summary
Our Client based in Northamptonshire is seeking an experienced Customer Service candidate to join their collections team on a full-time interim basis (min. 3 months). The role is long-term sickness cover with a good chance of going permanent in the new year.
Responsibilities
*Managing individual ledger, ensuring debts are collected when falling due,
*Sending out overdue letters in line with the Company's timetable,
*Ensure accounts are placed on stop in accordance with Company's timetable,
*Ensure all outstanding invoice queries are resolved & collected expediently by liaising with the Branch and/or customer, and that all relevant resolutions are documented,
*Ensure high-risk accounts are brought to the attention of the Supervisor / Credit Manager,
*Ensure all overdue accounts are passed on to solicitors at the appropriate time and free from queries that may hinder legal action,
*Review of accounts which have exceeded credit limits and, where appropriate, liaise with senior staff,
*Identify key issues such as recurring disputes and recommend resolution, implement, monitoring, reporting,
*Assisting colleagues on an adhoc basis with any of the above.
Reporting to: Credit Manager
Requirements
*Education: GCSE standard incl. English & Maths,
*Minimum of one years' customer service experience within a corporate organisation,
*A background in customer services/credit control would be preferred with experience in problem / dispute resolution,
*Excellent communication skills (verbal & written English),
*The ability to plan, prioritize and manage workloads on own initiative,
*Desirable: student / member of Institute of Credit Management.
Package
*Appointment Type: Interim (Min. 3 months), possible Temp-to-Perm
*Rate: £9 - £11 + Holiday Pay (subject to experience)
*Bonus (KPI + Team)
*Discounts
*Hours: Full-Time 8:30am - 5:00pm Mon-Fri
*Holiday: 20 Days + STAT
*On Site Parking
If you're interested & think you're suitable for this opportunity, please apply online or call Paul Mitchell Associates (quoting ref: 11379) on 0116 254 9404.
Paul Mitchell Associates is acting as an Employment Agency in relation to this vacancy.
By applying to this vacancy you are consenting to Paul Mitchell Associates contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations).
If you do not consent to Paul Mitchell Associates contacting you and processing your data in line with GDPR please DO NOT apply.
For further information relating to our Privacy Policy please visit our website.
Location: North-West Northamptonshire
Summary
Our Client based in Northamptonshire is seeking an experienced Customer Service candidate to join their collections team on a full-time interim basis (min. 3 months). The role is long-term sickness cover with a good chance of going permanent in the new year.
Responsibilities
*Managing individual ledger, ensuring debts are collected when falling due,
*Sending out overdue letters in line with the Company's timetable,
*Ensure accounts are placed on stop in accordance with Company's timetable,
*Ensure all outstanding invoice queries are resolved & collected expediently by liaising with the Branch and/or customer, and that all relevant resolutions are documented,
*Ensure high-risk accounts are brought to the attention of the Supervisor / Credit Manager,
*Ensure all overdue accounts are passed on to solicitors at the appropriate time and free from queries that may hinder legal action,
*Review of accounts which have exceeded credit limits and, where appropriate, liaise with senior staff,
*Identify key issues such as recurring disputes and recommend resolution, implement, monitoring, reporting,
*Assisting colleagues on an adhoc basis with any of the above.
Reporting to: Credit Manager
Requirements
*Education: GCSE standard incl. English & Maths,
*Minimum of one years' customer service experience within a corporate organisation,
*A background in customer services/credit control would be preferred with experience in problem / dispute resolution,
*Excellent communication skills (verbal & written English),
*The ability to plan, prioritize and manage workloads on own initiative,
*Desirable: student / member of Institute of Credit Management.
Package
*Appointment Type: Interim (Min. 3 months), possible Temp-to-Perm
*Rate: £9 - £11 + Holiday Pay (subject to experience)
*Bonus (KPI + Team)
*Discounts
*Hours: Full-Time 8:30am - 5:00pm Mon-Fri
*Holiday: 20 Days + STAT
*On Site Parking
If you're interested & think you're suitable for this opportunity, please apply online or call Paul Mitchell Associates (quoting ref: 11379) on 0116 254 9404.
Paul Mitchell Associates is acting as an Employment Agency in relation to this vacancy.
By applying to this vacancy you are consenting to Paul Mitchell Associates contacting you and processing your data in line with our Privacy Policy under GDPR (General Data Protection Regulations).
If you do not consent to Paul Mitchell Associates contacting you and processing your data in line with GDPR please DO NOT apply.
For further information relating to our Privacy Policy please visit our website.